Clearview Intelligence - Smart Mobility Solutions
Recruitment

Vacancies

Graduate Support Engineer

Location
Milton Keynes, Buckinghamshire
Reports to
Head of O&M Delivery
Department
Operations
Employment Type
Full-time / 37.5 hours per week

The Role

The Graduate Support Engineer position is a brand-new role for the company, designed to support the business in meeting key objectives that underpin the success of our business and continued customer satisfaction as we continue to grow.
This is a great opportunity for someone with an interest in technology, engineering and project management to learn, absorb and become well versed in all aspects of technical support and operations.
Primarily, we are looking for someone who is committed and passionate, gets things done on their own initiative, but with a good eye for detail; someone who will readily engage with the team and get stuck in to ensure we continue to deliver great service to our clients. Full product training will be provided and support from your colleagues in Product Management, Solutions and Operations so you will be able to provide fast responses to client challenges and ensure a successful customer journey for new projects.
Tasks associated with this role will include:

• Engage professionally with clients as the first port of call for any support related queries received through a variety of channels including telephone
and email
• Utilise our CRM system and Sharepoint effectively to accurately record and monitor customer interactions, transactions, and issues
• Maintain knowledge bases and helpdesk portals
• Diagnose and resolve basic technical hardware and software issues at a product information level
• Talk clients through a series of actions to resolve a problem or to collate information that can be passed on to 2nd and 3rd line technical support.

Qualifications & Experience

Essential

• Must have a strong passion for, and understanding of, technology (full product training will be provided)
• Excellent verbal communication skills – confident, professional and diplomatic
• Able to communicate technical features and benefits to non-technical users at all levels
• A pragmatic, logical problem solver who is not afraid to seek assistance
• Commercially minded, with the ability to empathise with customers whilst understanding the potential implications for our business
• A team player who can also work on their own initiative

Desirable

• A background in Customer Support in a technology space
• Previous work experience with the public sector
• Previous project management/engineering experience
• Educated to degree level (technology, engineering or project management related degree or equivalent professional qualification)
• Broad knowledge of the ITS/Transport/Road Safety sector
• Full UK driving licence

Circumstances of the job

This is a full-time role with a competitive basic salary. In addition, the company offers a contributory pension scheme (after qualifying period) and 25 days annual leave (+8 days bank holiday).
The post holder will be based at our Head Office in Milton Keynes, though there will be a requirement to travel to events or client meetings in the UK on occasion. As such, a clean UK driving licence is highly desirable.
Applications should be sent to Tessa Mills at careers@clearview-intelligence.com including an up-to-date CV and a covering email as to why you believe you are the right fit for this role.

Apply now

Applications should be sent to Tessa Mills careers@clearview-intelligence.com, including an up-to-date CV and a covering email as to why you believe you are the right fit for this role.

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