Whether a solution is temporary or a permanent installation, we work with you to guide and recommend the appropriate steps to take to safeguard the operational life of the solution and offer you peace of mind. The options here range from providing simple technical support or additional warranty cover, to ad hoc or regular analysis and reporting, to comprehensive fully managed service options including regular scheduled maintenance.
Timely delivery of up-to-date data is the lifeblood of many organisations in this sector, from local authority highways departments to parking operators. The role of that intelligence can be critical. Monitoring functions earn their money when reliable, actionable insight is available at the right time, making a real difference.
Data informs decisions that keep operations running smoothly, minimising disruption to network users and businesses. DBFO (Design, Build, Finance, Operate) highways contracts in the UK are a prime example. Accuracy and completeness of data are the core factors in determining how much funding will be made available for maintaining the road network. We currently provide a fully managed service for 14 out of 17 of these long-term contracts.
We work with you to specify a package and determine service levels that meet your needs and give you peace of mind. Should anything go wrong - a communications failure or a product malfunction - we'll respond to and resolve the problem within agreed timeframes. Our services come in all shapes and sizes, from basic maintenance packages to a fully managed data service.
Our fully managed support effectively supplies data as a service. It's adaptable to many applications including traffic flow monitoring, journey time monitoring, and parking optimisation. All the elements that make up our fully managed service are available individually or in combination, with flexible SLAs - this way, we can specify exactly the right support for you.
Our installation and commissioning service makes light work of upgrading, adding to or replacing your kit on the ground. The Clearview Intelligence field engineering team travels the length and breadth of the UK installing, commissioning and integrating systems. Our engineers and partners are well equipped to handle sites that hold historic or aesthetic importance for the local area.
Highly skilled, and renowned for their professional, considered and pragmatic approach, our technicians will make sure that your solution is correctly installed and fully operational within a timescale that suits you.
From basic biannual equipment checks to proactive fault reporting and incident response, we'll build a package around your needs. The infrastructure we supply is constantly exposed to the elements, sometimes in harsh conditions. When accurate, real-time data is of the essence, you need a fast, reliable provision in place. Our field engineering team has reach across the whole of the UK, and can often provide first response within 4 hours, depending on location.
At Clearview Intelligence, we have strong track record in providing first-rate maintenance services, and we'll always do everything we can to get you back up and running in the event of a problem.
Monthly or weekly reports compiled by experts in the field, or a service that allows you to draw data just as and when you want it: all this and more is possible with our tailored data reporting. We'll provide you with the detail you need to track changes in the network and act on them, saving time, money, and even lives.
Together, we can agree the best reporting structure for you, and review it to make sure it's always fit for purpose
Unless clearly stated otherwise, all Clearview Intelligence products are provided with a robust two-year, return-to-base warranty. As with all our service elements, we're flexible. We can agree warranties that extend to cover the whole of a project's anticipated lifetime or funding period.
Our extended warranty options offer great peace of mind to our clients, some of whom take advantage of warranties stretching from two to six years, and even longer. If you have specific requirements or concerns about exceptions, let's talk about the options and see how we can help.
Our dedicated in-house technical support team is made up of former field engineers with decades of experience in the industry. They're always on the other end of the phone to give advice and recommendations, and maintain or repair equipment that can't be handled on site.
Call them directly on +44(0) 1869 362800, or email - firstname.lastname@example.org