Flexible services
from the experts

Managed Services from Clearview Intelligence

Whether a solution is temporary or a permanent installation, we work with you to guide and recommend the appropriate steps to take to safeguard the operational life of the solution and offer you peace of mind. The options here range from providing simple technical support or additional warranty cover, to ad hoc or regular analysis and reporting, to comprehensive fully managed service options including regular scheduled maintenance.

Clearview Intelligence services

Part of the bigger solution

Timely delivery of up-to-date data is the lifeblood of many organisations in this sector, from local authority highways departments to parking operators. The role of that intelligence can be critical. Monitoring functions earn their money when reliable, actionable insight is available at the right time, making a real difference.

Data informs decisions that keep operations running smoothly, minimising disruption to network users and businesses. DBFO (Design, Build, Finance, Operate) highways contracts in the UK are a prime example. Accuracy and completeness of data are the core factors in determining how much funding will be made available for maintaining the road network. We currently provide a fully managed service for 14 out of 17 of these long-term contracts.

The right support

We work with you to specify a package and determine service levels that meet your needs and give you peace of mind. Should anything go wrong - a communications failure or a product malfunction - we'll respond to and resolve the problem within agreed timeframes. Our services come in all shapes and sizes, from basic maintenance packages to a fully managed data service.

Fully managed support

Reliable, efficient, always-on

Our fully managed support effectively supplies data as a service. It's adaptable to many applications including traffic flow monitoring, journey time monitoring, and parking optimisation. All the elements that make up our fully managed service are available individually or in combination, with flexible SLAs - this way, we can specify exactly the right support for you.

Benefits of support from Clearview Intelligence

  • Minimised downtime
  • Efficient data collection
  • Highly accurate data collection
  • Speedy data recovery
  • Proactive fault reporting and swift repairs.

Installation and commissioning

Getting you up and running

Our installation and commissioning service makes light work of upgrading, adding to or replacing your kit on the ground. The Clearview Intelligence field engineering team travels the length and breadth of the UK installing, commissioning and integrating systems. Our engineers and partners are well equipped to handle sites that hold historic or aesthetic importance for the local area.

  • Smooth integration with existing infrastructure
  • Expert management of historic or aesthetically sensitive sites
  • Flexible installation schedules.

Highly skilled, and renowned for their professional, considered and pragmatic approach, our technicians will make sure that your solution is correctly installed and fully operational within a timescale that suits you.

Maintenance packages

Your project in safe hands

From basic biannual equipment checks to proactive fault reporting and incident response, we'll build a package around your needs. The infrastructure we supply is constantly exposed to the elements, sometimes in harsh conditions. When accurate, real-time data is of the essence, you need a fast, reliable provision in place. Our field engineering team has reach across the whole of the UK, and can often provide first response within 4 hours, depending on location.

  • Fault and incident response
  • Physical inspection service
  • Repairs and spare parts
  • Technical support

At Clearview Intelligence, we have strong track record in providing first-rate maintenance services, and we'll always do everything we can to get you back up and running in the event of a problem.

Tailored data reporting

Get what you need

Monthly or weekly reports compiled by experts in the field, or a service that allows you to draw data just as and when you want it: all this and more is possible with our tailored data reporting. We'll provide you with the detail you need to track changes in the network and act on them, saving time, money, and even lives.

  • Regular reporting at agreed intervals
  • Ad hoc reporting as and when you need it
  • In-depth data analysis
    • historic trends
    • patterns of use

Together, we can agree the best reporting structure for you, and review it to make sure it's always fit for purpose

Extended warranty

Peace of mind

Unless clearly stated otherwise, all Clearview Intelligence products are provided with a robust two-year, return-to-base warranty. As with all our service elements, we're flexible. We can agree warranties that extend to cover the whole of a project's anticipated lifetime or funding period.

  • Robust two-year return-to-base warranty as standard
  • Extend to cover the lifetime of the project
  • Flexible terms available, subject to exceptions

Our extended warranty options offer great peace of mind to our clients, some of whom take advantage of warranties stretching from two to six years, and even longer. If you have specific requirements or concerns about exceptions, let's talk about the options and see how we can help.

Technical support

A helping hand

Our dedicated in-house technical support team is made up of former field engineers with decades of experience in the industry. They're always on the other end of the phone to give advice and recommendations, and maintain or repair equipment that can't be handled on site.

Call them directly on +44(0) 1869 362800, or email - info@clearview-intelligence.com

Let us help you. Call +44 (0)1869 362800 or email us


Join us at Traffex | Parkex 4th - 6th April 2017, Stand A34, NEC, Birmingham